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Tele-Stress
Relief for Call Center Stress
Stress in Call Centres
Stress in call centres can be a big problem. According to a survey, 98 per cent of call centre employees experience at least one stressful call each day - mostly from irate customers.
This book provides common-sense strategies that cope with tele-stress, in order to create a more pleasant environment.
What the Book Will Help Telephone Professionals to Achieve
- Reduce on-the-job telephone stress
- Enhance telephone communications skills
- Build stronger customer relationships over the telephone
- Learn practical, common sense telephone strategies that really work
