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Customer Service Over the Phone
Techniques and Technology for Handling Customers Over the Phone
Exceptional Customer Service
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it.
Handling Customer Scenarios
This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation.
Using Communication Tools
This guide also explains how to make effective use of voice mail, email, fax, and letters.
