ServiceNow Application Development

Develop and extend efficient cloud-native applications with ServiceNow

About This Book

Build and customize your apps and workflows to suit your organization''s requirements

Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows

Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Who This Book Is For

If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you.

What You Will Learn

Customize the ServiceNow dashboard to meet your business requirements

Use Administration and Security Controls to add roles and ensure proper access

Manage tables and columns using data dictionaries

Learn how application scopes are defined within ServiceNow

Configure different types of table to design your application

Start using the different types of scripting options available in ServiceNow

Design and create workflows for task tables

Use debugging techniques available in ServiceNow to easily resolve script-related issues

Run scripts at regular time intervals using the Scheduled Script Execution module

In Detail

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more.

This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation.

By the end of the book you will have mastered creating organized and customer-friendly applications

Style and approach

A step-by-step tutorial to designing applications and workflows with ServiceNow