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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
Good Services
Service Design for Business
Introduction to Industrial Service Design
Service Design and Service Thinking in Healthcare and Hospital Management
Service Design and Delivery
Designing Better Services
Service Design Practices for Healthcare Innovation
Designing Service Excellence
This Is Service Design Doing
Service Design, Creativity, and Innovation in Healthcare
Customer-Driven Transformation
Design for Services