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Quality Business
Quality Issues in the Smaller Firm
Introduction
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing.
Subjects Covered
the relevance of formal quality standards such as BS 5750 to small firms
definitions and implementations of ''quality'' in a business context, from formal standards to Total Quality Management
interviews with a selected sample of over 150 owner-managers
detailed case studies of small firms
analysis of self-generated quality strategies
the variety of formal methods of quality control
