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Emphasizes the importance of addressing performance and technology-related issues from the beginning of the planning process, at the feasibility and bid stages.
It promotes the concept of Performance Assurance throughout the entire system lifecycle, covering technology, relevant processes, and people-related top.
System Performance Evaluation
High-Performance IT Services
Quality Management for IT Services: Perspectives on Business and Process Performance
IT Best Practices
Integrated IT Performance Management
IT Auditing Using a System Perspective
IT Auditing Using a System Perspective
Developing Performance Support for Computer Systems
Project Performance Review
Performance Management
Auditing Information Systems
Excellence in It:
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