Operations Management: policy, practices, performance improvement

is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.

Cutting edge techniques accompanied by brand new case studies

Challenges standard approaches

Comprehensive coverage of strategic supply management

Critical sample questions to aid discussion

Reading lists and articles to support learning

Additional lecturer support material

This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.