Managing Tourism Crises

In a world of increasing uncertainty it is vital that managers within the tourism industry are equipped with superior decision making skills and expertise necessary to deal with crisis conditions.

Tourism Crises provides an effective synthesis of crisis management and tourism research with a solid theoretical foundation. It examines the principles and practices of crisis management within the context of tourism as a multi-sector industry. Using up to date international case studies, it tackles the following areas:

Political disturbance

the relationship between politics and tourism and political inspired tourism crises.

Social unrest

host-guest relations and tourists as targets of unrest

Economic instability

crises arising from fluctuating exchange rates and lack of investor confidence

Environmental conditions

natural disasters and health crises

Technological crises

transport accidents and crises arising from technical failure

Corporate crises

Human resource issues and questions of finance

With a user-friendly learning structure, each chapter will assess the presence of and tendency towards particular types of crisis, supported by a series of examples and cases, which describe organisational situations, challenges and responses. Approaches to managing crises will be assessed and appropriate tools and techniques of crisis management are explored, enabling readers to gain an insight into this critical aspect of tourism decision making and equipping them with the skills and expertise necessary to deal with crisis conditions.