Managing Quality

Managing Quality

will help you understand the role of TQM within your organization and how you can best implement it. The authors show you:

how to understand quality management systems, tools and techniques

how to use them

how to assess the cost of quality

how to promote quality amongst your team members

how to lead and motivate your team

how to measure progress towards total quality

It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.