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Data is messy and doesn''t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S
Lean Six Sigma Approaches in Manufacturing, Services, and Production
Lean Six Sigma for Optimal System Performance in Manufacturing and Service Organizations: Emerging Research and Opportunities
Quality Management for Organizations Using Lean Six Sigma Techniques
Lean Six Sigma for Engineers and Managers
Design for Six Sigma for Service
Lean Systems
Introduction to Engineering Statistics and Lean Six Sigma
Lean Sigma Methods and Tools for Service Organizations
Lean Six Sigma for Service (PB)
Design for Six Sigma in Product and Service Development
Building a Lean Service Enterprise
Lean Six Sigma Statistics
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