Internet and the Customer-Supplier Relationship

Publication Details

This title was first published in 2003. An exhaustive and synthetic framework for the use of Internet tools in customer-supplier relationships is one aspect of e-business that is still missing from existing literature.

Content Overview

This book analyses the main management implications related to the adoption of the Internet in the supply chain and unifies different research studies and contributions in order to build such a framework.

Research and Evidence

It is based on wide empirical evidence including four in-depth case studies in both Europe and the US, a cross-industry survey of more than 160 US companies and website research describing emerging Internet initiatives in B2B relationships.

Target Audience

By creating a concrete link between theory and practice it should appeal to academics and practitioners alike.