Information Brokers and Reference Services

Introduction

The contradictory yet complementary relationship between libraries and information brokers is examined in this volume, first published in 1988. Since its escalation in the 1960s, information brokering has challenged the role of the library in society.

Concerns of Librarians

Librarians discuss their concerns about information brokers - the impact of brokers on reference services, the competence of brokers, abuse of library services by brokers, and whether libraries should provide competing fee-based services.

Perspective of Brokers

Brokers share their own view as entrepreneurs, providing background, offering advice, and explaining the risks involved in their business.

Discussion and Suggestions

This lively, often controversial discussion offers suggestions for improving relations between libraries and information brokers, while continuing to serve the public well.