Complex Service Delivery Processes

Introduction

Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation.

Purpose of the Book

So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify.

Updated Content

The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts.

Target Audience

Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.