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Achieving Excellence in Business
A Practical Guide on the Total Quality Transformation Process
Overview
This volume provides the understanding and the means needed to achieve complete systematic quality control of goods and services in any type of organisation.
Key Topics
It also shows how to meet or exceed clients'' quality expectations, structure management systems to encourage business growth and adapt to changing needs, ensure continuous quality improvement and increase efficiency and effectiveness.
Practical Applications
The book explains the theory of total quality and demonstrates its practical applications, elucidates the relationships among all company departments and their effects on pursuit of excellence and presents several powerful problem solving techniques.
Intended Audience
An essential resource for quality improvement, quality control, business, human resource and industrial engineering managers, chief executive officers of product and service orientated firms and graduates in these disciplines.
