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people who frustrate, impede, maneuver, undermine, plot, connive, and whine.
This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
Working with Difficult People, Second Revised Edition
Working with Difficult People
How to Deal with Difficult People
Dealing with Difficult People
How to Manage Difficult People
Difficult People
How to Deal With Difficult People
Working with Difficult Personalities
Best Practices: Difficult People
Handling Difficult Conversations:
Complete Idiot's Guide to Coping with Difficult People
Make Difficult People Disappear