Book Overview

The book analyzes crisis decision-making of a major German airline's operational top management team during the Covid-19 crisis. The operational top manager's relevant decision-making entity, the crisis management team, was faced with substantial time-critical decisions in volatile circumstances as well as the need to balance ambidextrous exigencies with the operation's short-term survival as well as its future viability.

Methodology and Approach

The author applies her ethnographic perspective and develops an analysis based on the unique combination of naturalistic decision-making, top management team research, high reliability organizations and ambidexterity as well as team diversity.

Target Audience and Contributions

The work is targeted at both management professionals, as it identifies best practices and learnings from a polycrisis case, as well as researchers, as it makes a novel contribution to decision-making in the context of high reliability organizations.