Quality management is a recent phenomenon

Advanced civilizations that supported the arts and crafts allowed clients to choose goods meeting higher quality standards than normal goods. In societies where art responsibilities of a master craftsman (and similarly for artists) was to lead their studio, train and supervise the on, the importance of craftsmen was diminished as mass production and repetitive work practices were instituted.

About the textbook

Quality Management is a comprehensive textbook specially designed to meet the needs of management students. The book explains the core concepts of quality management through practical applications and supplements them with numerous solved examples, caselets, and detailed case studies.

Field of study and purpose

Quality management is a multidisciplinary field of study with the purpose of preparing people with the expertise, commitment, and skills for management, marketing, and operations positions in the various expanding industries and important sectors. This book provides deep insight to various dimensions of issues relating to this subject.

Utility of the book

The book is highly useful for its coverage of the key concepts of quality management.