Consumer Experience of Higher Education

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Consumer Experience of Higher Education

The Rise of Capsule Education

Higher education, tertiary education

Author: Deirdre McArdle-Clinton

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Language: English

Published by: Continuum

Published on: 3rd November 2011

Format: LCP-protected ePub

Size: 280 pages

ISBN: 9781441151032


Introduction

This work examines the philosophy underpinning current higher education provision. Contemporary culture seems to encourage consumers to purchase products where the product is shaped by the provider and the input of the consumer is very limited.

Research Findings

Research suggests that students, their perceptions shaped by the educational experience they have undergone, view education as a commodity and require that information be packaged for easy consumption.

Purpose of the Study

The purpose of this study is to examine the current situation in education against the backdrop of an emerging trend that sees education as a product and students as consumers or customers.

Literature Perspective

The literature provides a basis to argue that a qualification now is frequently a simulacrum while previously it represented knowledge and competency.

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