Understanding the Purpose of Your Meeting

The author explains why it it's essential to begin the preparations by deciding what the meeting is intended to accomplish. That, in turn, determines what kind of meeting you should conduct: informational, advisory, or problem-solving.

Tasks and Roles

The author breaks down the essential tasks involved and even suggests the right type of person to handle each one.

Dealing with Troublesome Attendees

She describes various types of troublesome meeting attendees—from accusers and apathetics to fence-sitters and know-it-alls—and offers advice on how to deal tactfully but firmly with them all.

Working with the Media

The author also tackles working effectively with the media, a subject that terrifies most planners. True stories of public meetings, both good and bad, add humor to her no-nonsense narrative.

Final Tips

Follow her step-by-step checklist and leave nothing to chance.