This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé.

Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows?

In Successful Business Process Management, you will discover step-by-step instructions that explain how to:

Overcome resistance and apathy to standard procedures

Take a systematic rather than ad hoc approach to process management

Design key processes and capture them in documented procedures

Revise existing processes when feasible

Roll out the changes so people know what to do

Embed them in the organization for reliable outcomes

With the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovation that got them on the map in the first place. Successful Business Process Management will show you how to get it just right.