What is redemption?

And why does it seem to come so easily for some, but be impossibly elusive to others?

After devastating loss, Ian Gray gives up searching for a purpose in life and merely exists from one day to the next. When he witnesses a heinous crime, it only further cements in his mind what he believes to be the truth: that there is no redemption for him.

But there are those around him who refuse to give up until he understands the true meaning of redemption and forgiveness.