Introduction

Regular staff reviews will help an organisation to be effective and efficient (and hence more profitable), and will help the individual employee gain more job satisfaction. A satisfied employee is going to work better; a more profitable company means a happier boss. It’s that simple.

About the Book

This book is a thorough, comprehensive guide for anyone involved in staff reviews. It covers:

• Conducting appraisals in an open organisation with a narrative focus
• Appraisal skills - interview techniques and listening and counselling skills
• Eight rules for successful negotiation
• The role of job analysis, job description and person specification
• Different types of appraisal
• Preparing for the appraisal
• Conducting the interview and evaluating the appraisal
• What can go wrong and what to watch out for
• Resolving conflict

Thoroughly revised and updated edition.