Whether you're starting your Salesforce journey, planning a career shift, or curious about cloud computing and customer relationship management (CRM), this practical book is the source you need.

Packed with foundational knowledge and practical insights, the Salesforce Certified Platform Administrator Study Guide demystifies the cloud, CRM, and the entire Salesforce ecosystem. Author Mike Wheeler, who holds eight Salesforce certifications and has worked as a Salesforce administrator, developer, trainer, and consultant, leads you through the certification process and shows you how to navigate Salesforce with confidence. This book equips you to apply best practices in administration, data management, customization, and security while preparing for the certification exam.

With this guide you will:

Understand Salesforce's core concepts and architecture as the leading CRM platform

Learn key administration practices, from managing data to configuring security and customization

Prepare for the Salesforce Platform Administrator Certification with complete coverage of all knowledge areas

Assess your exam readiness with chapter-ending quizzes and a realistic, full-length practice test with detailed answer explanations

Mike Wheeler, founder of Rapid Reskill and Velza, holds eight Salesforce certifications and has worked as an administrator, developer, trainer, and consultant. Since 2016, he's taught hundreds of thousands online to use Salesforce, gain certifications, and build careers, with a focus on Salesforce and AI training and consulting.