The Quality Management Revolution

The quality management revolution has resulted in considerable trial and error as well as frustration. Here is a book that explores why many management trends don’t translate into process improvement. It recommends establishing a condition of "rationality" as a guide and measure for all organizational and quality improvement efforts.

Instead of imposing radical new "breakthroughs", Phoenix Without the Ashes: Achieving Organizational Excellence Through Common Sense Management suggests an approach that fits with the normal routines and operations of an organization in a way that makes sense.

Part One: The Nature of Common Sense and Quality

This section discusses the nature of common sense, and of quality as a condition of organizational excellence.

Part Two: Elements Negatively Affecting Quality Improvement

In Part Two, the elements that negatively affect quality improvement are explained from an operating management perspective.

Part Three: Impediments to Improvement

Part Three looks at the impediments to improvement set by organizational structures.

Part Four: Leadership, Motivation, and Organizational Excellence

Part Four discusses the relationship among leadership, motivation, and organizational excellence.

Part Five: A Rational Strategy for Organizational Improvement

Part Five suggests a rational strategy for effective, enduring organizational improvement.

Managers in every industry will benefit from the information provided in Phoenix Without the Ashes.