About the Book

This book is about organizational citizenship behaviour in human service organizations. Organizational citizenship behavior is a relatively new construct that has generated interest not only among the researchers but also policy makers, and it is considered to be a strong predictor of organizational effectiveness.

Objectives

One of the main objectives of this book is to explain organizational citizenship behaviour from a psychometric viewpoint, in context of human service organizations.

Need for the Book

Considering the recommendations put forth by various authors of books written on organizational citizenship behaviour, there is an urgent need for a book that explains organizational citizenship behaviour from the perspective of human service organizations.

Hoped Impact

It is hoped that the book will serve as a foundational resource for researchers working for the welfare of human service organizations, especially those functioning in the Asian region.