Auto dealership sales and service departments

Within standalone stores or stores within public or private groups, these departments can no longer operate as silos. When communications and workflow gaps exist between these two essential functions, efficiency suffers. Customer engagement does. Sales lead conversation does. And the dealer's ability to get replacement inventory sale-ready to meet demand does.

This 'How-to' book

Helps auto dealers find answers to such critical questions as How do I protect and strengthen the future of my business?; How can I best leverage digital reconditioning and digital retailing to build transparency, value, and trust with customers from first contact?; and, How do I develop a culture of efficiency and measurement consistency across all stores?

Content overview

This book discusses the Key Performance Indicators, measurement metrics, and practice of continuous improvement to manage car dealerships and dealership groups to be more consistently profitable.