Introduction to the Law of Consumer Redress

This book advances the emergence of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices.

Expansion of Alternative Dispute Resolution (ADR)

The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts.

Analysis of Redress Methods

Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems.

Recommendations for Redress Bodies

It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.