In Key Issues in the New Knowledge Management, Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management.

The issues the book addresses are central in the field today:

• The Knowledge Wars, or the issue of "how you define knowledge determines how you manage it"
• The nature of knowledge processing
• Information management or knowledge management?
• Three views on the evolution of knowledge management
• The role of knowledge claim evaluation in knowledge processing, or the difference between opinion, judgements, information, data, and real knowledge in knowledge management systems
• Is culture a barrier in knowledge management?
• The Open Enterprise and accelerated sustainable innovation
• Portals
• How should one evaluate KM software?
• Intellectual Capital
• Measuring the impact of KM initiatives on the organization and the bottom line
• KM and terrorism