About the Book

One of the greatest and most common criticisms of modern medicine is that physicians and healthcare providers communicate poorly with their patients. Based on decades of research, practical experience and interviews with real patients, Dr. Orsini uses his unique storytelling skills to provide practical communication techniques that help medical providers quickly build rapport and form relationships with patients and families even in the most difficult times.

Developed by a practicing physician to help doctors better communicate with patients in any situation, It's All in The Delivery provides healthcare professionals with the tools necessary to:

• Deliver Tragic News in the most compassionate manner
• Build Rapport with patients and families instantly
• Navigate through difficult conversations such as discussing medical errors
• Improve patient satisfaction scores
• Avoid professional burnout

It's All in The Delivery is a must-read for healthcare providers as well as any patient who wants to learn how to navigate through a sometimes complex healthcare system.