Overview

This book explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization.

It details the various roles within the technology management process and supplies insight into the realities of human behavior—including the range of best and worst behaviors from managers, executives, and corporate culture.

Author

Industry veteran Stephen J. Andriole provides a fresh perspective on the old basics of IT management through a twenty-first-century lens.