The Issue of Corruption

The book starts with an address to the issue of corruption and how it is drastically affecting the country.

The Problem of Citizens' Grievances

The Problem of the citizen's grievances had become accentuated in the past years as a result of several political, economic, and social developments and a general deterioration in standards of administrative efficiency and integrity. The people's dissatisfaction with the administration grew substantially.

Institutional Failures and Mechanisms

So the author tried to find out why these institutions failed to deliver effectively. Which kind of mechanism the country must have to address the grievances of its citizens?

Institutional Development of the Ombudsman

The author has examined the institutional development of the Ombudsman in different countries along with India. To better understand the office of the Ombudsman and its feasibility in India, he compared the Ombudsman in Sweden, the United Kingdom, and India.

Analysis of the Lokpal and Lokayuktas Act, 2013

The author identified some issues in the "The Lokpal and Lokayuktas Act, 2013," which have been highlighted.