Overview

This book is a simulation of a live course on human performance improvement/human error prevention (HPI/HEP) created by the preeminent authority on HPI/HEP. It presents the greatest breadth of scope and specificity on this topic. This book comprises a focused, challenging human error prevention training course designed to improve understanding of error causation. It will dramatically reduce human error and repeat deviations, and it digs below the surface of issues and looks to fix the real causes of human error and mistakes.

In addition, this book presents a complete seminar from the thought leader acclaimed by hundreds of clients, and includes unique principles, practices, models, and templates. Information is comprehensive and can be directly implemented. The principles and practices of human error prevention are universally applicable regardless of the type of industrial, commercial, or governmental enterprise, and regardless of the type of function performed within the enterprise. The application of the information in this book will significantly contribute to improved productivity, safety, and quality.

After fully using this book, you will understand:

• Human error prevention/reduction terminology and definitions.
• The relationships among culture, beliefs, values, attitudes, behavior, results, and performance.
• The roles of leadership in establishing and maintaining a quality/safety-conscious work environment.
• The one fundamental precept explaining the importance of human error prevention/reduction.
• The two most critical elements of human error prevention/reduction.
• The three levels of barriers to human error.
• The four types of things in which the barriers may exist at each barrier level.
• The five stages of human error.
• The six "M"s that can emit or receive hazards activated by human error.
• The seven universally applicable human error causal factors.
• The Rule of 8 by which to prevent human error and mitigate its effects.
• Techniques for making barriers effective and the spectrum of barrier effectiveness.
• The relationship of human error prevention/reduction to the total quality/safety function.
• Error-inducing conditions (error traps) and behaviors for counteracting these conditions.
• Non-conservative and conservative thought processes and behaviors in decision-making.
• Coaching for preventing the recurrence of human error.
• Root cause analysis techniques for identifying human error causal factors.
• The nine types of corrective action.
• Human error measurement.
• Strategies for a human error prevention/reduction initiative.
• How to design, implement, and manage a human error prevention/reduction initiative.