Human-centred design for IT service management

£50.00

Human-centred design for IT service management

Economics, Finance, Business and Management Industry and industrial studies Computing and Information Technology

Author: Katrina MacDermid

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Language: English

Published by: KayJayEm

Published on: 17th November 2022

Format: LCP-protected ePub

Size: 172 pages

ISBN: 9780117093935


Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a structure to design value streams.

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