Dealing with Difficult People

From awkward customers at work to irritating neighbours at home, dealing with difficult people is a challenge many face on a day-to-day basis. This book will show you how to:

• Defuse and deal with difficult customers, both on the phone and face to face;
• Manage problems with colleagues in the workplace, including a manipulative boss;
• Handle difficult day-to-day interactions with any people we come into contact anywhere;
• Identify and manage behaviours which can turn a person into a ‘problem’;
• Improve necessary listening and communication skills;
• Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.