About the Book Holistic Management, the Worlds Best and Worst Management Practices

This book is titled Holistic Management because I passionately believe that all aspects of management need to be given equal weight for the manager and his organisation to achieve their ultimate potential. I have used the Australian Business Excellent Criteria, of which I was a co-author, and the very similar Baldrige Criteria of the National Quality Awards of the United States as models of a Holistic Management System. Both contain seven Management Categories that address:

• Leadership
• Planning
• Information
• People
• Customer Focus
• Processes
• Business Results

Under each of these categories, I have shown examples of Best Management Practices, which I call Positive Sign to look for, and Worst Management Practices, which I call Warning Indicators.

The intended audience for this publication includes Managers at all levels of seniority and experience. It effectively shows both best practices for the manager to adopt and worst practices to be avoided. It allows managers to see how they personally compare against best practices and how the organisation that they are part of compares. The book can also be used as a self-assessment for an organisational entity and contains a comprehensive Self-Assessment Methodology for that purpose.