Whether you want to buy a television or a car, provide a service, file a consumer complaint or return an item to a seller, you need to know your rights under the new Consumer Protection Act …

The CP Act has given every South African rights and obligations that up until now have not been an issue, and ignorance of the law is not a defence. This easily accessible guide explains how, among other things, the CP Act aims to:

• Promote and protect the economic interests of consumers;
• Improve access to, and the quality of, information that is necessary so that consumers are able to make informed choices;
• Protect consumers from hazards to their well-being and safety;
• Develop effective means of redress for consumers;
• Promote and provide for consumer education.

Everyone’s Guide to the Consumer Protection Act is therefore essential reading for all South Africans – every home should have one.