Healthcare professionals and patients hold fundamentally different views with respect to the content of quality in healthcare as related to the reliability of systems and services.

E-Health Systems Quality and Reliability: Models and Standards addresses the reason, principles and functionality of health and health care systems and presents a novel framework for revealing, understanding and implementing appropriate management interventions leading to qualitative improvement.

It also provides evidence on the quality and reliability of telemedicine and reviews standards and guidelines for practicing medicine at a distance.