Introduction

Since it has long been said that "the customer is always right", this book will dispel the rumor. The fact of the matter is that the statement has always been false.

Customers are not only wrong they are shady, diabolical and even criminal when you get right down to it. This book is a collection of stories involving customers and their abilities to be crazy, stupid and downright awful.

Every story is true and everything in these stories actually happened. Believe that.