This book constitutes the refereed proceedings of the 23rd IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2024, held in Heerlen, The Netherlands, during September 11–13, 2024.

The 28 full papers and 8 short papers presented in this volume were carefully reviewed and selected from 77 submissions. They were organized in topical sections as follows: Artificial Intelligence Adoption and Impact; Digital Transformation and Organizational Innovation; Healthcare, Social Well-being, and Ethics.