Ten Commandments of Customer Centricity

The book gives an exclusive chapter titled – Ten Commandments of Customer Centricity.

Overview

The book is all about addressing customer satisfaction, managing the transition from customer satisfaction to customer delight, and making sure customers are happy.

It emphasizes continuously using feedback from customers to improve products in relation to the competition's products.

Focus Areas

The book lays equal emphasis on both manufacturing and IT services.

Agile & Scrum Practices

Agile and Scrum practices as applied to managing global IT projects and their impact on global business are discussed, along with emerging best practices.

Challenges in IT Projects

The challenges of employee attrition in IT projects, their impact on projects, and methods to address them are explained.