Challenges in South Africa's Public Service

The public service in South Africa faces an enormous challenge in improving service delivery not only to meet the citizens' expectations but to ensure a quality life for the nation.

Need for Action

The urgent need exists to establish what went wrong and how the situation can be turned around.

Root Causes and Key Challenges

The book established the root causes and the link between two key challenges identified by the government; management weaknesses and the absence of a strong performance culture.

Critical Approaches

It offers critical approaches to cleanse and humanise the workplace, restore sanity, and level-headedness. Reflection, introspection, self-interrogation, and self-therapy are key in this whole equation.