Crisis Management By Apology

£41.99

Crisis Management By Apology

Corporate Response to Allegations of Wrongdoing

Media studies Occupational and industrial psychology

Author: Keith Michael Hearit

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Collection: Routledge Communication Series

Language: English

Published by: Routledge

Published on: 21st April 2006

Format: LCP-protected ePub

Size: 457 Kb

ISBN: 9781135650247


Introduction to Apologia and Apology

This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.

Relevance and Audience

The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.

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