Actions Before, During, and After a Crisis

There are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations.

At its center, effective crisis leadership is comprised of three things — communication, clarity of vision and values, and caring relationships.

Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it''s all about the people.