Introduction

This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers.

Content Overview

It provides a simplified explanation of the clauses of ISO 9001:2015, including G429:G439: What’s required, Why to do it, Implementation tips, Questions to ask to assess conformity.

Additional Resources

Also included are descriptions of 14 quality tools that may be helpful when you are structuring or deploying processes to effectively comply with ISO 9001:2015 requirements. For each tool, the authors describe (1) what it is, (2) where it’s used, (3) how it’s done, and (4) cautions to be considered when using the tool.