Introduction

This extraordinary and practical book examines neuro linguistic programming (NLP) - the knowledge and skills to detect and affect thinking patterns - and applies it to each phase of the medical consultation. It outlines the NLP tools most useful to physicians who wish to understand and utilise the dynamic structure underlying the processes used by excellent communicators.

Communication Skills and Models

It explains how improving communication skills and developing new models of consultation to incorporate into daily practice not only helps healthcare professionals become better communicators, but reassures patients, alleviating suffering and promoting healing.

Case Examples and Exercises

This book provides many case examples and includes skill based exercises to ensure easy and effective learning.

Challenging Areas and Perspectives

There are unique, fresh perspectives on challenging areas such as anger and aggression, dealing with complaints, breaking bad news, the heartsink patient, uncovering hidden depression and telephone consulting skills.

Target Audience

It is relevant to all healthcare professionals, and of special interest to general practitioners, GP trainers, counsellors and medical students.