Introduction

As digital environments become increasingly individualised, instant, ubiquitous, and disintermediated, this book demonstrates the continuing relevance of intermediaries at the intersection of design, creativity, community engagement, and corporate social responsibility.

Authors' Perspective

The authors examine intermediaries as enablers of mutual benefit and offer a proactive, interventionist, and holistic approach to intermediation practice that steps beyond design thinking.

Methodology and Case Studies

By means of case studies that employ the 3C project design methodology—Community, Culture, Commerce—the authors provide an accessible introduction to intermediation at the nexus of theory and practice and signpost new opportunities for researchers and practitioners in the post-COVID environment.