Introduction

Nurses need highly developed skills in order to communicate sensitively and collaboratively, across a wide range of media, with patients, clients, and colleagues from a variety of backgrounds. This textbook offers a comprehensive introduction to essential communication skills with an emphasis on practical application within modern healthcare settings.

Supporting students and practitioners in developing a patient-centred and therapeutic framework for communication, it features research from a wide range of healthcare contexts, and provides exercises and action plans to help nurses integrate psychological and healthcare communication theory into their day-to-day professional practice. Renowned for its clear, accessible and engaging guidance, this is an indispensable textbook for all undergraduate nursing students.

New to this Edition

- A new chapter on collaborative communication

- New material on diversity

- Revised and updated throughout to provide contemporary case studies, the latest literature, original theories and models, and skills development