Effective communication is at the heart of good management

This comprehensive book describes effective communication skills including organisational structures, group dynamics, overcoming barriers to good communication, effective listening, and counselling skills in primary care.

It provides the reader with the tools needed to manage effectively, including those essential for leadership, interviewing, teaching, and supervision.

In addition, it looks at strategies for dealing with stress such as problem-solving techniques and improving personal organisation.

Communication and the Manager's Job is a concise yet comprehensive guide for GPs, practice managers, and all members of the primary care team with an interest in their own personal and professional development.