Difficult People

Every office has someone who''s no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

Recognize why and when people act out

Identify different types of difficult people

Cope with difficult behavior

Get the most out of trouble employees

Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world''s most influential business minds, they feature practical strategies and tips to help you get ahead.