Overview of communication

This book, Basic Business and Administrative Communication, is written with the ultimate aim of providing readers with basic business communication and administrative concepts. The book considers communication as a vital tool to the success of every business, and therefore presents in-depth coverage of the following topics:

Models of communication

Models of communication

Context, levels, media, and barriers to communication

Context, levels, media, and barriers to communication

Lines of communication

Lines of communication

Oral communication

Oral communication

Non-verbal communication

Non-verbal communication

Listening in business communication

Listening in business communication

Essentials of effective business writing

Essentials of effective business writing

Written communication

Written communication

Job hunting, preparing resumes and interview guidelines

Job hunting, preparing resumes and interview guidelines

Meetings as an administrative function in organisations

Meetings as an administrative function in organisations

Requisites of valid meetings

Requisites of valid meetings

Roles of the secretary and chairperson at meetings

Roles of the secretary and chairperson at meetings

Report writing

Report writing

The role of information communication technology in business communication

The role of information communication technology in business communication

The author recognises the importance of skill development and provides practical examples of business documents such as business letters, memos, and itinerary that readers can follow to create their own to maximise their effectiveness and contribute to organisational success. The book is essential reading material for undergraduate and higher national diploma business students.